What should I do if an item shipped to me is damaged?
First, you should rest assured that narukeos checks all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. If by any case the item was damaged, please send it back to us, and offer a photo to clarify the situation. We will deal with it correspondingly.
Can I return products without requesting?
No. You need to request us no matter what items you want to return because we need to refund or exchange items for you according the RMA number provided to you.
Should I provide tracking number after I return the item?
The returned items are required to return by local regular post mail. A tracking number with the local regular post mail is necessary due to the high loss rate of international shipping; it is also an evidence for the refund of shipping fee.
Can I return the incompatible items?
If an item you received isn't compatible with your equipment, you may return it providing that:
1. The item has not been used.
2. The item is in its original display package, which must also be in new condition and sellable condition.
3. All parts, accessories, warranty cards, and instructions are enclosed.
How long should I wait for a refund after I returned the item?
When we received your returned item and clarified photos, we will examine it ASAP and refund you at once if confirmed.